The Basic of Digital Etiquette

If you are reading my blog now, you are probably also very active on Facebook, Twitter, and other social media websites.  Over the years, has anyone made you wonder if s/he needs training on digital etiquette?

It happened that Today’s Show also discussed this topic earlier. Let’s see if it is well-said. Here are some highlights:  

• “Unplug” completely during vacation.
• Do not over posting “food porn” unless the food is really special or in a special occasion. Also, do it when it does not bother others in the restaurant and the servers.
• Limit the number of hashtags --- there is not a set limit. Personally, I think it is good to have up to three hashtags for every post. Too many hashtags equal to no hashtag for me. For that being said, it is a idea to create a hashtag for a special event like a wedding for tracking.
• A written thank you note is always better than a thank you message on e-mail. 
• Just like daily conversations, too many update about a person’s political views, personal opinions, and his/her life might annoy other people.

I believe the basic of digital etiquette is simple --- be thoughtful to others. In this case, we need to keep in mind “WIIFM” (What’s In It For Me? Me = the audience). Sharing updates on social media is certainly important, but engaging with the audience is the key to develop a meaningful relationship.  

Visit NBCNews.com for breaking news, world news, and news about the economy

  

Relevant discussions: 

Etiquette for the New Age 

Social Media Etiquette for Business 

Dinner Etiquette 

New Dining Etiquette by Zagat 

Smart Phone Etiquette 

Mobile Etiquette on Vacation 

Mobile Etiquette 

Wedding Etiquette in the Age of Social Media 

Wedding Etiquette 

International Etiquette 

  

References:

The picture was downloaded from NBCNews.com

Wedding Etiquette in the Age of Social Media

In today’s age, a guest shares an average of 22 photos per wedding on social media sites (The Today Show - NBC News Network). The truth is no matter if we like it or not, social media has forever changed the way people do weddings, but does everyone know the wedding etiquette in the age of social media? Based on what is discussed in the NBC News video, I recommend the following:

For the Bride and Groom

• Make up your mind if you prefer to either keep your wedding private or make it a “public” event on the internet.
• If you want to keep yours a private and exclusive event, make it clear that you do not want anyone to post anything on the internet.
• If you do not mind making yours a “public” event, you may do yourself a favor by creating a hashtag for your wedding and encourage your guests to post updates using the hashtag. Unless you have told your guests not to share any updates about your wedding, chances are you will find updates and pictures about your wedding everywhere on the internet anyway. So, creating a hashtag will help you better organize the updates, pictures, and videos about your wedding later.
• Provide your guests clear RSVP instructions (e.g., surface mail, e-mail, online, and etc.).
• Engage with your guests before and after the wedding by participating in their conversations about your wedding --- you will be occupied with many other and more important things during the wedding.

For Wedding Guests

• Respect the bride and groom for their privacy preference of their wedding.
• If they want to keep the wedding a “private” event, do not share anything about the wedding before, during, or after the event.
• If the bride or groom did not tell you their preference, ask before posting anything about the wedding on the internet.
• Ask for permission of other guests before posting or tagging pictures of them (we should do that in every occasion really).
• Take off a picture immediately if one of the persons in the picture asks you to do so.
• Follow the RSVP instructions (e.g., surface mail, online invitation, e-mail, etc.).
• Pay full attention to the groom and bride during the wedding and enjoy the experience of being there as a guest, unless you are expected to be the photographer for the wedding.

Have I covered every key point? What else do you want to add to the list? What is the “inappropriate social-media behavior(s)” you have seen in a wedding?

Visit NBCNews.com for breaking news, world news, and news about the economy

References:

The picture was downloaded from arkarthick.com 

Smartphones: An Effective Means for Employee Recruitment

SoLoMo – Social, Local, and Mobile – is not a trend; it is happening right now on this moment. If a company does not have a clear SoLoMo strategy or a mobile-optimized website by now, the company has fallen behind in competition.

I am an optimistic person and thus believe many companies have already taken SoLoMo seriously. Otherwise, they have probably been defeated by their competitors who embrace SoLoMo. My real concern is that not every company has an integrated SoLoMo strategy. Often, companies pay close attention to SoLoMo’s effect on sales and marketing. A true integrated strategy, however, must include every facet of business operations into considerations.

Yesterday, The Wall Street Journal reported a story that highlighted the SoLoMo’s impact on employee recruitment. According to this report, mobile devices will outpass desktops/laptops and become Americans’ preferred method for accessing the internet by 2015. Among the Fortune 500 companies, 167 (33%) have already had career portals that are optimized to fit in a smartphone screen. A year ago, only 65 companies did so.

McDonald’s and Macy’s are the two examples cited in the report. McDonald’s launched its mobile career site back in 2008.  At that time, three million people visited the mobile site and 24,000 actually submitted an application on the mobile site. By 2012, McDonald’s received two million applications, with a record of 30 million visits of its mobile career site. Today, McDonald’s mobile career site brings over 10% of applications to the company.

Macy’s tested its mobile-optimized career page in 2011 with selected positions like software developers and marketers before the company rolled out a mobile page for hourly employees in 2012. Today, Macy’s receive 20-25% of applications from its mobile career page.

Recently, Convenience Store Decisions and Humetrics conducted a national human resource (HR) survey with nearly 100 convenience store chains, representing 12,000 stores in the U.S. The results also support SoLoMo’s impact on HR operations, including:

• The two most effective recruiting tools for hourly employees are in-store ads or outdoor signage and employee referral program. For salaried positions, internet job boards and company websites become the two most effective methods.
• Social media are being used in recruitment by 28% of respondents, significantly higher than what was reported in 2012 (2%).
• The usage of CraigsList for recruiting hourly employees increased from 21% in 2011 to 25% in 2012 (Craigslist also has a mobile app).
• Only 5% stores are using social media sites for screening now, but another 5% plan to add checking social media sites as a screening method in 2013.
• About 22% suggested they will adopt new training technologies, such as e-Learning, Webinars, learning management systems, smartphones, iPad, PC, among many others.

Another market-research report by Nielsen found that 63% of Americans use mobile devices to access social networking sites such as Facebook and LinkedIn (Weber, 2013). Mobile devices indeed provide a great means for companies to reach potential candidates. To embrace SoLoMo, some employers also use QR codes and text-messaging in mobile recruiting.

One challenge of doing mobile recruiting, however, is that mobile-optimized career sites might not be as easy to navigate as the sites on laptops/desktops (Weber, 2013). Regardless, SoLoMo in HR is happening now.

Do you think SoLoMo will play an even more important role in HR? How about its impact on other areas of business operations? How can businesses respond to the SoLoMo movement? Referring to your personal experience, for what purposes do you use mobile devices? Do you believe your smartphone can help you find a job in the future? Why or why not?

Relevant Discussion: 
SoLoMo for Social Media Strategists

HR Challenges Created by Social Media 

Hiring Created Minds as the Chief Innovative Officer  

References:

Kleiman, Mel. (April, 2013). The 2013 convenience store human resources study. Convenience Store Decisions, 24(4), p. 26-30.

Weber, Lauren. (April 24, 2013). How your smartphone could get you a job: McDonald’s, Macy’s customize their career sites, but most companies aren’t moving fast enough. The Wall Street Journal, retrieve online on April 24, 2013 via http://online.wsj.com/article/SB10001424127887323551004578441130657837720.html

The picture was downloaded from teczealots.com

SoLoMo for Social Media Strategists

A successful social media strategy must integrate three key components: “social,” “local,” and “mobile.” According to a recent special report in the Nation’s Restaurant News, $159 billion of U.S. retail sales in 2012 were influenced by SoLoMo. Over 116 million people own smartphones. In July 2012 alone, 90 million American had accessed retail information on their mobile devices. Additionally, 38% of mobile users opted in to receive location-based promotional text messages and that 18% used a location-based social media app such as Foursqure to check in at a venue. How can any business come up with an excuse of not participating in SoLoMo?

The following include some best practices and direct quotes from the report. For example, Texas Roadhouse initiated a “TextUs Loyalty Club” campaign. The redemption rate reached 17% during a six month trial period, much higher than those using other media sources.

Nearly two fifth of Pita Pit’s new likes came from smartphone users on Facebook’s app.

“We listened to our most passionate fans and found exciting ways to get the Cool Ranch (Doritos Locos Taco) in their hands before it was available nationwide… We doubled our YouTube views in one month and saw our engagement go through the roof… (We) start with listening to what is trending and what our consumers are saying.” --- Tressie Lieberman (@tresslieberman), Director of Digital and Social Marketing, Taco Bell, a Division of Yun! Brands Inc.

“We’re just starting to look at Vine and Instagram, and we’re asking our customers how they’d interact on that platform (Vine).” --- Caroline Masullo (@CMM2B), Director of Digital and Social Marketing, Pizza Hut, a Division of Yum! Brands Inc.

“Traffic and sales are the most critical (return on investment) measures. We also measure brand perception and likelihood to suggest the brand or menu item (to friends). We also pay close attention to how our community is growing.” --- Jill McFarland, Senior Manager of Digital and Social Media, Applebee’s, a Division of DineEquity Inc.

“Twitter is a more casual and conversational medium than Facebook and really lends itself to interacting with consumers in a fun way. A&W has such a great mascot that we want to utilize as much as possible, so why not put Rooty in charge of guest listening?” --- Rooty and Great Root Bear, Mascot and Spokesbear, A&W Restaurants Inc.

“When hired, Wion was charged with aligning McDonald’s U.S. social media strategies and tactics with U.S. and global disciplines…We have guidelines on how people talk about their jobs in their own social feeds. Our customer service team has been a part of our social media efforts from the beginning, and our insights teams work more with us, as well, taking what we monitor in social and using it to inform operations, culinary and HR.” Rick Wion, Director of Social Media, McDonald’s Corp.

As a professional in social media field, what lessons do you learn from these best examples and social media strategists? What other best examples may you share with us?

As a customer, which mobile app has the most engaging experience (with you)? What are the cool mobile apps that you are using? Do you mind recommending some of those cool apps to us?

Relevant Discussion: 

“SoLoMo”and Legislation

Is It a Good Business Strategy to Offer Phone-Free Discount?

References:

Nation’s Restaurant News. (April 15, 2013). Special Report: Harnessing the power of social media. p. 12-20.

The infographic was downloaded from Mashable.com. 

Did You Know?- Social Me by Zeebly

How conscious are you of the statuses you post on Facebook? Do you know how many Statuses you have posted since your Facebook birthdate? In August 2012, this social media application called Social Me, published by a company called Zeebly launched and created a patent to gain access to a copy of the data that is exposed on Facebook. The data is collected and put together using statuses, likes, post times, friends, and many other things that help discover the lives and personalities of the people who use Social Me.

Social Me captures data from a Facebook profile and creates an infographic of a person and explains their life. An infographic is a visual illustration of information or data that is projected to display multifaceted information quickly and clearly. Social Me doesn't take the information posted on Facebook at face value, rather it goes in depth and infers the meaning behind statuses, comments, likes and linguistics used by an individual and interprets it in a statistical sense. For example, in the image below you will see a bar chart created by Social Me, which analyzes my personality qualities, based off my status posts.

Social Me allows for one to realize and acknowledge how they are viewed from a different perspective on who they are and their personality. Representation in the social media world is important and if simple things like a Facebook status can be viewed negatively, someone will portray you as such. (That someone can be an employer) In the Social Media Bible, Lon Safko describes the importance of closely analyzing communication strategies in social media and how a person or company is being portrayed within in different demographic groups. Safko analyzes these communication strategies by answering the following questions in relation to different demographic situations:

o   What is the description for the demographic group?

o   Who is your persona?

o   What is your style?

o   What is your message?

o   What is your frequency?

o   What is your call to action (conversation)?

These questions are valuable to analyzing a company or an individual in the professional world. Yes, Social Me might just be an analyzing machine but in the end, these questions can also be answered in an individual basis with the analytical and statistical data provided. Social Me is quite interesting, easy to use and mostly accurate for most people.  If you want to try out Social Me, please visit http://www.zeebly.com/social_me

And sign in with your Facebook username and password.

After trying Social Me

1)    Do you think it’s an accurate test and can you agree with the analytical results?

2)    What is one thing that caught your attention about Social Me?

References: 

, Lon, and David K. Brake. The social media bible: tactics, tools, and strategies for business success. Hoboken, N.J.: John Wiley & Sons, 2009. Print.